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I have the Apple Mobile Device USB Driver in Device Manager, but iTunes still does not see my iPhone 7 Plus. All software is current.

What's the problem (besides the fact that I'm STILL using and iPhone)?

Windows, Windows 6

Posted on Jan 7, 2020 2:07 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 8, 2020 1:45 PM

Well okay that info sometimes works but is not totally correct so if you would like to try again PLEASE follow these directions slowly and EXACTLY as they are given for any chance to resolve your issue.


Do not plug your iPhone into your PC. Go back to Device Manager and uninstall all Apple Devices Drivers. I am sure there is more than the ones shown in the link I sent, but I do not have a PC now. Check places like Disk Drives...Portable Devices...Network Adapters...Universal Serial Bus controllers...maybe even Bluetooth. Also from the Menu in Device Manager click View then click Show Hidden Devices and uninstall all Apple found.


Once you have done this turn off your PC (not a restart) When completely shut down power up your PC. Do not plug in your iPhone.


Follow these instructions carefully, these steps will not effect the performance of your PC in a negative as long as you only remove Apple Device Drivers.


How To Remove/Uninstall Hidden Devices (Ghosted Devices) From Windows


Device Manager normally displays only non-Plug and Play devices, drivers, and printers when you click Show hidden devices on the View menu. It doesn’t display hidden devices that are installed but not connected anymore to the computer (also called “ghosted” devices). So, basically in Device Manager, there are two types of hidden devices in addition to the devices that are displayed; Typical, hidden devices like non-Plug and Play devices and Phantom (Ghosted) devices that are not connected to the computer.


As you go on attaching and removing different devices to Windows, the number of ghosted or hidden devices increases. This causes different types of errors related to driver install. It also hampers system performance (though often negligible), since Windows tries to find all these devices at start-up. There is a simple workaround to display these ghosted devices in Device Manager. After displaying them, you can remove ghosted devices from your computer.


How to display hidden device (ghosted) drivers in Windows



1. Click on Start to open the Start Menu.


2. Right-click on Computer and select Properties. (You can also use the keyboard shortcut Windows Key + Pause Break to open System.)


3. From the System window that opens, find and click on Advanced system settings from the left-side panel. This will open the System Properties dialog box.


4. In the System Properties dialog box, click on Environment Variables button. This will open another dialog box.


5. Now under the User variables for <YourUsername> box, click on New.


6. Type devmgr_show_nonpresent_device in the Variable Name field. Type 1 in the Variable Value field.


7. When you open Device Manager (type devmgmt.msc in Start search box and hit Enter) and select View > Show hidden devices, all the ghosted devices will be shown with their icons faded away.


How to remove hidden devices (ghosted) drivers from Windows?

Warning! Not all ghosted devices are safe to remove. Some are required by the system even though they are presented as ghosted. This is why Windows doesn’t display them by default in Device Manager. So only remove the ones from Apple.


Once all Ghosted Apple Device Drivers are removed shut down your PC, again (not a restart) when completely shut down power back on, do not plug your iPhone in right away....wait 5 minutes before plugging it in.


GOOD LUCK 🍀


PS I love Windows it's in my blood but unfortunately most likely a Windows issue and has a lot to do with Computer Configuration, that's why it does not happen to everyone.




5 replies
Question marked as Top-ranking reply

Jan 8, 2020 1:45 PM in response to OpelGT

Well okay that info sometimes works but is not totally correct so if you would like to try again PLEASE follow these directions slowly and EXACTLY as they are given for any chance to resolve your issue.


Do not plug your iPhone into your PC. Go back to Device Manager and uninstall all Apple Devices Drivers. I am sure there is more than the ones shown in the link I sent, but I do not have a PC now. Check places like Disk Drives...Portable Devices...Network Adapters...Universal Serial Bus controllers...maybe even Bluetooth. Also from the Menu in Device Manager click View then click Show Hidden Devices and uninstall all Apple found.


Once you have done this turn off your PC (not a restart) When completely shut down power up your PC. Do not plug in your iPhone.


Follow these instructions carefully, these steps will not effect the performance of your PC in a negative as long as you only remove Apple Device Drivers.


How To Remove/Uninstall Hidden Devices (Ghosted Devices) From Windows


Device Manager normally displays only non-Plug and Play devices, drivers, and printers when you click Show hidden devices on the View menu. It doesn’t display hidden devices that are installed but not connected anymore to the computer (also called “ghosted” devices). So, basically in Device Manager, there are two types of hidden devices in addition to the devices that are displayed; Typical, hidden devices like non-Plug and Play devices and Phantom (Ghosted) devices that are not connected to the computer.


As you go on attaching and removing different devices to Windows, the number of ghosted or hidden devices increases. This causes different types of errors related to driver install. It also hampers system performance (though often negligible), since Windows tries to find all these devices at start-up. There is a simple workaround to display these ghosted devices in Device Manager. After displaying them, you can remove ghosted devices from your computer.


How to display hidden device (ghosted) drivers in Windows



1. Click on Start to open the Start Menu.


2. Right-click on Computer and select Properties. (You can also use the keyboard shortcut Windows Key + Pause Break to open System.)


3. From the System window that opens, find and click on Advanced system settings from the left-side panel. This will open the System Properties dialog box.


4. In the System Properties dialog box, click on Environment Variables button. This will open another dialog box.


5. Now under the User variables for <YourUsername> box, click on New.


6. Type devmgr_show_nonpresent_device in the Variable Name field. Type 1 in the Variable Value field.


7. When you open Device Manager (type devmgmt.msc in Start search box and hit Enter) and select View > Show hidden devices, all the ghosted devices will be shown with their icons faded away.


How to remove hidden devices (ghosted) drivers from Windows?

Warning! Not all ghosted devices are safe to remove. Some are required by the system even though they are presented as ghosted. This is why Windows doesn’t display them by default in Device Manager. So only remove the ones from Apple.


Once all Ghosted Apple Device Drivers are removed shut down your PC, again (not a restart) when completely shut down power back on, do not plug your iPhone in right away....wait 5 minutes before plugging it in.


GOOD LUCK 🍀


PS I love Windows it's in my blood but unfortunately most likely a Windows issue and has a lot to do with Computer Configuration, that's why it does not happen to everyone.




I have the Apple Mobile Device USB Driver in Device Manager, but iTunes still does not see my iPhone 7 Plus. All software is current.

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