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le213 Author

Level 1

4 points

Cannot add apple wallet

Hi guys,

I just got new card from commonwealth bank, i've followed all the steps to set up apple pay and i didn't work. This is not the first time i add card into my phone but it just didn't work with the new card (Debit Master card) which is replaced the old card due to expire date.

Could you please give me some advices.

Thanks

iPhone 6s, iOS 13

Posted on Jan 7, 2020 7:30 PM

Top-ranking reply

askbarnabas

Level 10

103,943 points

Posted on Jan 7, 2020 7:36 PM

If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card.
If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.

Check your Apple ID region to make sure it is correct (https://appleid.apple.com/)
Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
A passcode is required to use the Wallet app.
You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
Sometimes if you sign out of your Apple ID and back in it resolves the problem.
If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support

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