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Level 1

21 points

Repeated cpu panic and system crashes in Catalina on

Hi,

My MacMini is crashing repeatedly after installing Catalina. I'm not able to figure out in support nor online what the problem could be. Hope somebody reading this has even a suggestion!

Here's the first part of the crash report:

panic(cpu 0 caller 0xffffff802a86520a): Kernel trap at 0xffffff802a809ee0, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x000000010e060000, CR3: 0x00000001d585d179, CR4: 0x00000000001626e0

RAX: 0xffffff802b1e9ab8, RBX: 0xffffff806d5d0c00, RCX: 0x0000000000000000, RDX: 0x0000000000000000

RSP: 0xffffff922ecf3970, RBP: 0xffffff922ecf39b0, RSI: 0x0000000000000000, RDI: 0x0000000000000000

R8: 0x0000000000000001, R9: 0xffffff922ecf3b68, R10: 0xffffff922ecf3aa8, R11: 0x0000000000000100

R12: 0xffffffffffffffff, R13: 0x0000000000000001, R14: 0x0000000000000000, R15: 0xf7ffff803b2c21f0

RFL: 0x0000000000010202, RIP: 0xffffff802a809ee0, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x000000010e060000, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 1, VF: 0

The full crash report is attached as additional text.

Thanks,

Crash report 1/9/20

Mac mini, macOS 10.15

Posted on Jan 9, 2020 10:22 AM

Best reply

Kappy

Level 10

361,765 points

Posted on Jan 9, 2020 11:55 AM

Please disconnect all third-party hardware except the keyboard and mouse. Boot the computer into safe mode, and report whether the panics continue.

Boot Into Safe Mode

If your Mac isn’t already shut down, then shut it down and wait at least 30 seconds before rebooting.
Immediately, at or before the chime, press and hold down the SHIFT key.
Release the key after the Apple logo and progress bar appear.
Safe mode startup is much slower than normal startup, so be patient.
When the Login Screen appears enter your admin password. If you use automatic login, then this means you are in safe mode.

Dealing with Kernel Panics

Disconnect any third-party peripherals including any USB hubs. Use safe mode to isolate issues with your Mac - Apple Support then boot the computer into Safe Mode: Use safe mode to isolate issues with your Mac - Apple Support and Playing Safe- what does Safe mode do?. See Diagnosing problems- crash, freeze, panic, or spinning beach ball?, Don’t Panic! Understanding & Troubleshooting Kernel Panics in macOS, and How to fix kernel panics after installing OS X updates | MacIssues.

Kernel panics are indicative of possible hardware failure, so you should Check your Mac with hardware diagnostics or AHT. Read the kernel panic log: Mac OS X- How to log a kernel panic.

If you have no success figuring what is happening then you may need to examine the software you have running when the panics occur. Be sure it’s all current. If you must, to resolve the problem erase the disk and reinstall macOS. Follow this outline to reset the computer to the factory-new state: Factory reset of your Mac - Apple Support.

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Repeated cpu panic and system crashes in Catalina on

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