You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Debbiemaciel Author

Level 1

4 points

Billed something I didn’t buy

I lost my iPhone months ago and had to get a new one, I received an email that someone used that phone to purchase a game on my account, I don’t know who stole it or how they have my info, I need help so they can not have access to my account information or anything else

iPhone 8 Plus, iOS 12

Posted on Jan 9, 2020 1:42 PM

Top-ranking reply

Axel Foley

Level 10

149,592 points

Posted on Jan 9, 2020 1:52 PM

Looks like they have access to your Apple ID used for iTunes purchases. Two things to do here-

Change your Apple ID password immediately - Change your Apple ID password - Apple Support
If the Apple ID on your lost iPhone is different from your current then delete the old Apple ID by going to and logging in at https://appleid.apple.com/#!&page=signin
See if you can get your refund for the apps that were purchased on your stolen iPhone https://support.apple.com/en-us/HT204084
Here is some more information on what to do if you have lost your iPhone https://support.apple.com/en-us/HT201472

Hope this helps and Good Luck.

Axel F.

View in context

Billed something I didn’t buy

Similar questions