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User profile for user: Debbiemaciel
Debbiemaciel Author
User level: Level 1
4 points

Billed something I didn’t buy

I lost my iPhone months ago and had to get a new one, I received an email that someone used that phone to purchase a game on my account, I don’t know who stole it or how they have my info, I need help so they can not have access to my account information or anything else

iPhone 8 Plus, iOS 12

Posted on Jan 9, 2020 1:42 PM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,556 points

Posted on Jan 9, 2020 1:52 PM

Looks like they have access to your Apple ID used for iTunes purchases. Two things to do here-

  1. Change your Apple ID password immediately - Change your Apple ID password - Apple Support
  2. If the Apple ID on your lost iPhone is different from your current then delete the old Apple ID by going to and logging in at https://appleid.apple.com/#!&page=signin
  3. See if you can get your refund for the apps that were purchased on your stolen iPhone https://support.apple.com/en-us/HT204084
  4. Here is some more information on what to do if you have lost your iPhone https://support.apple.com/en-us/HT201472


Hope this helps and Good Luck.


Axel F.

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,556 points

Jan 9, 2020 1:52 PM in response to Debbiemaciel

Looks like they have access to your Apple ID used for iTunes purchases. Two things to do here-

  1. Change your Apple ID password immediately - Change your Apple ID password - Apple Support
  2. If the Apple ID on your lost iPhone is different from your current then delete the old Apple ID by going to and logging in at https://appleid.apple.com/#!&page=signin
  3. See if you can get your refund for the apps that were purchased on your stolen iPhone https://support.apple.com/en-us/HT204084
  4. Here is some more information on what to do if you have lost your iPhone https://support.apple.com/en-us/HT201472


Hope this helps and Good Luck.


Axel F.

Reply

Billed something I didn’t buy

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