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Unknown transaction used my AppleID from unknown device

Could someone please help me I’ve just receive an email from Apple (not sure if legit mail) with a PDF file which I don’t want to click just to be safe. And it states my iD was used in another Iphone device and purchased a game. I’ve already checked my purchases and history but none shows. Please advise thanks!

Posted on Jan 14, 2020 2:49 PM

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Question marked as Apple recommended

It is a scam. If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


Posted on Jan 14, 2020 3:38 PM

2 replies
Question marked as Apple recommended

Jan 14, 2020 3:38 PM in response to jessa272

It is a scam. If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


Jan 14, 2020 4:19 PM in response to jessa272

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

Unknown transaction used my AppleID from unknown device

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