Child Acct GiftCard Trouble

How can a child under 13 use the iTunes gift card if they are unable to verify payment? As the parent I am unable to verify anything from her account or mine. We have a balance of $40 available but we are unable to use any. The picture below is the screen that we can’t get past.

iPhone 8, iOS 13

Posted on Jan 9, 2020 9:55 PM

Reply
1 reply

Jan 13, 2020 1:06 PM in response to Vane_k4

Hi Vane_k4,


Thanks so much for using Apple Support Communities. It's great to have you here. I see from your post, you're having some trouble making a purchase.


What happens when you attempt to go to Settings > iTunes and App Store > Apple ID to verify that information?


Also, check out the following articles that can help you update the payment method on your account and explain how family sharing purchases are billed.


Change, add, or remove Apple ID payment methods

Family purchases and payments


Kindest regards.

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Child Acct GiftCard Trouble

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