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Wisconsin45 Author

Level 1

5 points

Unable to use gift card

My son (14) is unable to use his Apple gift card even after I removed him from family sharing. It just keeps asking for a credit card even though he has more than enough balance to cover the purchase.

iPhone 11

Posted on Jan 1, 2022 7:54 PM

Top-ranking reply

Chris_D13

Community Specialist

Posted on Jan 2, 2022 3:27 PM

Greetings Wisconsin45,

Thanks for visiting the Apple Support Communities! It seems your son is being prompted to associate a payment method with his Apple ID to make a purchase, even when having sufficient Apple ID balance for the purchase.

It sounds like a payment method is needed to be associated with his Apple ID to allow downloads. Check out the information in the following article:

If you can’t download or update apps on your iPhone or iPad - Apple Support

"You might need to have a payment method on file, even if the app that you want to download is free. See what payment method you have on file and make sure that it isn't expired, declined, or failed."

Kind regards.

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Unable to use gift card

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