Unable to use gift card balance

My son received a gift card and added it to his account - he was previously able to use it and is now unable to use the remaining balance. Won’t let him select the card as a payment option.

iPhone 11 Pro, iOS 15

Posted on Apr 5, 2022 4:42 PM

Top-ranking reply

Eric Root

Level 10

685,221 points

Posted on Apr 6, 2022 10:34 AM

Contact iTunes Support for assistance. See the Apple Support articles below for contact information.

iTunes Support – world wide -

Apple Support schedule phone call -

Billings and Subscriptions -

Apple on Twitter

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2 replies

Top-ranking reply

Eric Root

Level 10

685,221 points

Apr 6, 2022 10:34 AM in response to Jessimiller80

Contact iTunes Support for assistance. See the Apple Support articles below for contact information.

iTunes Support – world wide -

Apple Support schedule phone call -

Billings and Subscriptions -

Apple on Twitter

Raicya

Level 10

210,087 points

Apr 6, 2022 2:31 AM in response to Jessimiller80

See -> Check your gift card balance

Check your gift card balance - Apple Support

OR on the iPhone -> Tap App Store -> tap your profile (top right corner of the screen).

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Unable to use gift card balance