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I’ve received emails about my Apple ID being locked also combined with purchases on devices that don’t belong to me. What's the best course of action now?

I’ve received emails about my Apple ID being locked also combined with purchases on devices that don’t belong to me. Wondering what the best course of action would be?


Could the unknown devices be removed?


Many thanks,

Scott


[Edited by Moderator]

Posted on Jan 10, 2020 1:47 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 10, 2020 1:50 PM

  • Apple does not send such messages. 
  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


The links below have information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store

 

https://support.apple.com/en-us/HT204759

2 replies
Question marked as Top-ranking reply

Jan 10, 2020 1:50 PM in response to Sweev

  • Apple does not send such messages. 
  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


The links below have information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store

 

https://support.apple.com/en-us/HT204759

I’ve received emails about my Apple ID being locked also combined with purchases on devices that don’t belong to me. What's the best course of action now?

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