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Level 1

4 points

Apple Apps not working on Apple TV

Hi. I have an Apple TV 4 device in Kenya and so far had a great experience. I just moved in Nairobi to a new location. Since then the native Apple Apps (Music, Movies, TV) no longer work. The message reads “currently not available- please check your internet connection”. All other Apps work normally. My speed is also great. Other devices don’t have issues.

I restarted the device. I restarted my rooter. No change. Thanks for any advice.

Posted on Jan 12, 2020 5:08 AM

Best reply

Rudegar

Level 10

170,838 points

Posted on Jan 12, 2020 6:47 AM

make sure the network the appletv is now connected to allow traffic on the required ports

https://administrivia.com/resources/apple-tv-tcp-and-udp-ports-and-protocols-used/

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Apple Apps not working on Apple TV

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