Internet connected. Mail working. Can’t access websites. Can’t access Apple Store

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Level 1

8 points

Internet connected. Mail working. Can’t access websites. Can’t access Apple Store

On my MacBook I am evidently connected to the internet. All mail (Gmail) is sending and receiving in Mail and Dropbox is syncing perfectly. I cannot browse the internet though on Chrome or Safari, even though there is definitely an internet connection. Also, when trying to check for updates I am not connecting to the App Store.

When trying to access any website the response is as per the image below for any website I try to access. It’s the same response on Safari.

It is worth noting that it probably has nothing to do with firewalls or proxies. All other devices work on my home network and my laptop does not work on any other network either in the same way (tried using my phone network and another WiFi network)... again worth mentioning that Mail is syncing and Dropbox is syncing just fine. Downloading any software that can help or downloading another browser is also not an option as I cannot access any websites.

Very confused. I hope someone can help.

Thanks

MacBook, macOS 10.12

Posted on Jan 12, 2020 9:21 AM

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Answer 1

Best reply

Eric Root

Level 10

684,177 points

Jan 12, 2020 9:54 AM in response to garethmore

Are you running any anti - virus programs? Using a VPN?

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

Safe Mode - About

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin

Etrecheck – System Information

Web site version if required. https://etrecheck.com

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Answer 2

dominic23

Level 10

83,916 points

Jan 12, 2020 9:38 AM in response to garethmore

garethmore wrote:

It is worth noting that it probably has nothing to do with firewalls or proxies.

Sometimes trying a solution is worth pursuing.

Deselect Proxies, if selected.

System Preference > Network > Advanced > Proxies Tab

Unlock the lock if you have to.

Under "Select Protocol”, uncheck any box if check marked.

Click "OK" then "Apply”.

Safari can’t open a website that uses a protocol other than http or https.

https://support.apple.com/guide/safari/if-you-cant-open-a-website-ibrw1071/mac

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Answer 3

dominic23

Level 10

83,916 points

Jan 12, 2020 10:21 AM in response to garethmore

I would try these suggestions if you have not tried these steps already.

https://support.apple.com/en-us/HT201400

https://support.apple.com/guide/safari/if-you-cant-open-a-safari-window-ibrw1077/mac

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Answer 4

garethmore Author

Level 1

8 points

Jan 12, 2020 9:44 AM in response to dominic23

Thanks for the response Dominic23. I have already deselected all proxies but still nothing works. So confusing for me as I know for sure there’s an internet connection (Mail and Dropbox).

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Internet connected. Mail working. Can’t access websites. Can’t access Apple Store

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