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Melanie2020 Author

Level 1

6 points

MacBook Pro (2017) randomly shutting down

Hi,

Recently my MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports) has been randomly shutting down throughout the day. When I press the power button it says it is out of battery even if it is fully charged. And when I plug in the charger to turn it on, there is still tons of battery left. Sometimes it even shuts off while it is being charges. Should I go to the store and change the battery? I am updated the the most recent update (Catalina).

Thanks,

MacBook Pro 13", macOS 10.15

Posted on Jan 13, 2020 11:12 AM

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,406 points

Posted on Jan 13, 2020 12:40 PM

See if you qualify here: https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service

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MacBook Pro (2017) randomly shutting down

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