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Level 1

5 points

downloading from Apple TV app

I just purchased an Apple TV 4K and now have a one year subscription to Apple TV +. I’m trying to download a show to my iPad, and it starts the process, but eventually I get an error message that the download cannot be completed. This has happened three times in the past two days. Help!

iPad Air 2, iOS 13

Posted on Jan 13, 2020 2:08 PM

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Vancouver22

Level 8

36,510 points

Posted on Jan 13, 2020 2:19 PM

Try resetting network settings on your iPad; In settings - reset- reset network settings

you might also try rebooting your wifi modem ( if using wifi)

Also check you have enough space

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downloading from Apple TV app

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