Apple ID doesn’t work on macOS Catalina

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Level 1

8 points

Apple ID doesn’t work on macOS Catalina

My Apple ID actually was working well after I updated my macbook Pro (Retina 13 inch Mid 2014 model). However, today it signed out automatically and asked me to re-enter my password. I did but it says “There was an error connecting to the Apple ID server”. I tried a couple times more and it asked me to change my password, sure, I did it on my iPhone 7 Plus. It turned out I could use my Apple ID normally on my phone, but it simply doesn’t work/connect on my laptop. I thought it was the Internet connection problem but nothing changed when I tried at another place, another time. What am I supposed to do?

MacBook Pro 13", macOS 10.15

Posted on Jan 14, 2020 12:50 PM

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Answer 1

Best reply

Eric Root

Level 10

684,105 points

Jan 14, 2020 12:56 PM in response to khanh3010

Are you running any anti - virus programs? Using a VPN?

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

Safe Mode - About

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin

Etrecheck – System Information

Web site version if required. https://etrecheck.com

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Answer 2

khanh3010 Author

Level 1

8 points

Jan 14, 2020 1:31 PM in response to Eric Root

Thank you, I didn't use any anti virus program or different VPN. Maybe there were some problems with the connection in Turkey.

I restarted my laptop and signed out everything. When I logged in again there were some minor problems but they solved themselves and now I could use my Apple ID again.

Again, thank you very much :)

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Apple ID doesn’t work on macOS Catalina

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