Data transfer

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Level 1

9 points

Data transfer

I have been trying to transfer data from old iPhone to the new iPhone, but each time I try it says connection lost. I have tried numerous times since last time without success.

How do i resolve it?

iPhone 11 Pro Max, iOS 13

Posted on Jan 14, 2020 1:32 PM

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Answer 1

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ChrisJ4203

Level 10

230,479 points

Jan 15, 2020 9:36 AM in response to shaayal25

What kind of computer OS are you using? If the information in the support document that I linked was not enough, you can contact Apple Support. With a new iPhone, you get 90 days of complimentary telephone support.

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Answer 2

ChrisJ4203

Level 10

230,479 points

Jan 14, 2020 1:35 PM in response to shaayal25

How are you attempting to transfer? If you are trying to use Quick Start, you may need to create a backup of the old phone and then restore the new phone to the backup of the old one if Quick Start is not working. See this, Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

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