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User profile for user: blythekimberly
blythekimberly Author
User level: Level 1
4 points

iPhone 7 Memory Full & phone won't turn on

So apparently, my iPhone 7's memory is full.

This morning, I couldn't enter WhatsApp & I couldn't make any phone calls/search through any contacts.

I was still able to enter my photo app so I went in to delete some videos away which then I realised that those videos couldn't be deleted. I pressed delete but the videos were still there in my phone.

So I figured I should switch off my phone & on it again. When my phone got switched back on, I couldn't even go into my photo app & every other apps anymore.

Then I decided to switch it off & on it again but this time round, my phone can't be switched on anymore.

Apple logo keeps showing up & then it went off & it just keeps happening. I tried pressing down the lock & volume down buttons but it doesn't work too.


Please help me with this as I have all my stuff inside my phone & my iCloud only has backups till September 2019. My WhatsApp haven't been backed up since a long time too.

Posted on Jan 14, 2020 8:26 PM

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User profile for user: Kappy
Kappy
User level: Level 10
361,855 points

Jan 14, 2020 8:46 PM in response to blythekimberly

Restore:  Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory. Also, see Restore your iPhone, iPad, or iPod to factory settings and If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple.


For help with the above on later models, including iPhone 7, 7s, 8 or later, iPad Pro 11" and iPad Pro 12.9" models, please refer to If your iPhone, iPad, or iPod touch won't turn on or is frozen.


If all else fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


You will lose everything stored on your phone that is not backed up.

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iPhone 7 Memory Full & phone won't turn on

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