My new apple tv 4k is stuck on version 12.4 out of the box.
repeated restart and full reset will not upgrade to 13.3.
brand new device.
wired and wireless Internet had no difference.
Two hours and no changes.
Apple TV 4K
I also had this issue, tries a few things that I had read about, Restart, Reset & Install, manually set the DNS. But nothing worked. The update would download, then immediately fail when "Preparing the Update" (Or something similar).
Until the next morning. So, probably an 8-9 hour wait did the trick. I suspect when a new device is registered it takes time to propagate through Apple's systems. But, what do I know . . .
I talked to Apple Support today, Jan 16 at 16:30 Eastern. I was told that they had many calls on this last night. Engineering was contacted and a fix was made. My unit cleared itself this morning, before the call. I had unboxed a new Apple TV 4K, so I thought a hand a problem with the unit. All good now.
Thanks to the folks that replied.
I’m having the same problem! I spent over an hour on the phone with support, and they couldn’t help. I’ve tried everything! I have another Apple TV 4K that works just fine, but the new one I just got from Spectrum won’t update. I’ll have to make a visit to the Genius Bar tomorrow.
Apple tv update. The update was not successful. Try again later.
