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Level 1

4 points

Apple TV+ subscription renewed after I canceled it last month.

Apple TV+ subscription renewed after I canceled it last month. Why is this? I got no confirmation that i canceled it when I did it again yesterday and no email. Now its saying error when i tried to cancel it today. Anyone else have this problem??

Posted on Jan 16, 2020 12:04 PM

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Vancouver22

Level 8

36,276 points

Posted on Jan 16, 2020 4:04 PM

Is it possible you did not cancel in enough time? It needs to be at least 24hrs prior to the next billing cycle or a charge will go through as “renewal”.

you can check to see if it’s cancelled: For help with recurring charges, you can view, change, or cancel your subscriptions

Cancellation emails aren’t sent out

More info: See your purchase history for the App Store or iTunes Store - Apple Support

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Apple TV+ subscription renewed after I canceled it last month.

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