Apple Music doesn’t play any track

Hello,


On every track in my Apple Music I see pop up “you are already an Apple Music Member”.

When I open Apple Music point in settings I see message “Join Apple Music” but after clicking on it I see the same message as in app that I’m already subscribed

I have a year subscription.

my iPhone is up to date 13.3 iOS

iPhone 11, iOS 13

Posted on Jan 17, 2020 9:06 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 18, 2020 10:25 AM

Bad for technical support from Apple. There were no answer here (but in twitter they replied quickly). Pity


Anyway an answer I found here: https://discussions.apple.com/thread/250643988?answerId=251846789022#251846789022

I checked all solutions from this thread but only next solution was helpful for me:

1) Sign out your Apple Id from ITUNES & APPLE STORE (settings >> itunes & apple store >> click on your apple id >> sign out)

2) Go to the MUSIC App, click on the BROWSE , click on TRY FREE MEMBERSHIP then click on ALREADY SUNSCRIBED? and sign in with your apple id.

3) Enjoy your music again)


Thanks to this reply in thread.

https://discussions.apple.com/thread/250643988?answerId=251846789022#251846789022

And again NOT from technical team

2 replies
Question marked as Top-ranking reply

Jan 18, 2020 10:25 AM in response to akurilov

Bad for technical support from Apple. There were no answer here (but in twitter they replied quickly). Pity


Anyway an answer I found here: https://discussions.apple.com/thread/250643988?answerId=251846789022#251846789022

I checked all solutions from this thread but only next solution was helpful for me:

1) Sign out your Apple Id from ITUNES & APPLE STORE (settings >> itunes & apple store >> click on your apple id >> sign out)

2) Go to the MUSIC App, click on the BROWSE , click on TRY FREE MEMBERSHIP then click on ALREADY SUNSCRIBED? and sign in with your apple id.

3) Enjoy your music again)


Thanks to this reply in thread.

https://discussions.apple.com/thread/250643988?answerId=251846789022#251846789022

And again NOT from technical team

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Apple Music doesn’t play any track

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