Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

phone calling cutting out

For some reason when I call people or vise versa. It has been cutting out or they even sound like a robot or I can’t hear them at all. But if I use FaceTime or FaceTime audio it works completely fine. How do I fix it?

iPhone XS, iOS 13

Posted on Jan 17, 2020 12:07 PM

Reply
Question marked as Best reply

Posted on Jan 17, 2020 12:14 PM

It sounds like you are in an area with poor cellular reception. Have you tried going to a different location to see if the issue persists? You may want to contact your carrier if the issues continue.


Also, see if your carrier supports wi-fi calling. Make a call with Wi-Fi Calling - Apple Support


-AJ

1 reply

phone calling cutting out

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.