Update in App Store broken

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Level 1

15 points

Update in App Store broken

Just received yesterday a MacBook Pro. 13in 2,4GHz Quad-Core, 16GB. Run macOS 10.15.2

Right out of the box the update in the App Store of GarageBand, Pages, Keynote, iMovie, and Numbers does not work. When I click "update" it prompts for the Apple ID password, I type it in, the wheel of the app spins for a few seconds and then goes back to showing the "UPDATE" button.

I edited my profile changing the payment option. I rebooted the machine. I re-installed macOS. Neither action made any difference. Internet is working just fine. All other services/apps that require me to type in the Apple ID and password work just fine.

The five apps are Apple's, the OS is Apple's, the computer is 1-day old. This is Mac #8 or #9 I buy, never had any problem right out of the box, pretty disappointed.

Any help appreciated, tnx.

MacBook Pro

Posted on Jan 17, 2020 2:01 PM

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Answer 1

Top-ranking reply

Dah•veed

Level 9

66,727 points

Jan 18, 2020 1:38 AM in response to mxa75

These apps are free to everyone. Hide these apps in the Trash. Then download them new from the Mac App Store. You will get the most updated versions and should have no issues going forward with updates.

If the above is successful, empty the Trash.

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Answer 2

mxa75 Author

Level 1

15 points

Jan 17, 2020 11:18 PM in response to Dah•veed

I click on the blue "Accept" button, I am prompted for the password, I type the password in and a window appears with a "Could not assign applications to your account" message. I click "OK" in that window (only choice possible). After that the "Accept" button is grey and stays grey.

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Answer 3

Dah•veed

Level 9

66,727 points

Jan 17, 2020 4:29 PM in response to mxa75

If you click on your name at the bottom left corner of the Mac App Store app, do those apps appear in the Purchased list with an Accept button? These apps usually need to be accepted into your account to use or update them.

ASC - Late 2012 Mac mini, macOS 10.15.2; Watch, series 5 GPS/cellular, watchOS 6.1.1; iPad Air 2, ipadOS 13.3; iPhone 8+, iOS 13.3; TV 4th Gen, tvOS 12.4.1;  HomePods, audioOS 13.3 and Airport Express w/ Airplay 2

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Answer 4

mxa75 Author

Level 1

15 points

Jan 18, 2020 2:37 AM in response to Dah•veed

I trashed them and downloaded them again and they were installed just fine. The App Store still prompts me for "Accepting" these five apps in order to have future upgrades, and if I go through the accepting procedure I still get the "Could not assign applications to your account" message. So, nothing has changed, really, but at least I have the latest versions.

Thank you very much for your help!!!!!

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Update in App Store broken

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