Safari 13.0.4 on Catalina 10.15.2 won't play amazon music samples

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Level 1

4 points

Safari 13.0.4 on Catalina 10.15.2 won't play amazon music samples

Not running a vpn or anti virus. After rebooting machine I can play 1 amazon sample music (e.g. when looking to purchase a new song for example). However after 1 successful play, any additional attempts to play this or other songs simply does nothing (it spins...but never loads music). Reboot machine and first one works but others don't.

Problem appears only in Safari. Firefox and Chrome both have no issue doing same thing.

MacBook Air 13", macOS 10.13

Posted on Jan 17, 2020 1:55 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,603 points

Jan 17, 2020 5:57 PM in response to kmitton

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

Safe Mode - About

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin

Etrecheck – System Information

Web site version if required. https://etrecheck.com

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Answer 2

kmitton Author

Level 1

4 points

Jan 18, 2020 5:43 AM in response to Eric Root

Set up another admin user account and it worked. Reverted back to original admin account and it did not work.

Running in safe mode it did not work. Also in safe mode even the first attempt to play failed whereas in normal mode the first attempt to play after reboot works and then any after fail.

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Answer 3

Eric Root

Level 10

684,603 points

Jan 18, 2020 9:40 AM in response to kmitton

It may not help, but try running/posting the Etrecheck report in your normal account. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin

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Answer 4

kmitton Author

Level 1

4 points

Jan 19, 2020 10:27 AM in response to Eric Root

Here is the link to the etrecheck report

https://pastebin.com/kGWqEThb

I think the app crash is likely related to a Smartpss beta which consistently crashes when I exit. I'm not aware of other app crashes.

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Answer 5

kmitton Author

Level 1

4 points

Jan 19, 2020 2:31 PM in response to Eric Root

It isn't an app to install. When you sign on to amazon and are considering purchasing digital music you can push the button next to the songs to hear a short snippet. It works just fine with Firefox and Chrome so it is something about Safari.

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Answer 6

Eric Root

Level 10

684,603 points

Jan 19, 2020 1:06 PM in response to kmitton

Have you tried uninstalling the Amazon music app and reinstalling it?

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Safari 13.0.4 on Catalina 10.15.2 won't play amazon music samples

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