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Bluetooth settings show keyboard--but I don't have a bluetooth keyboard

I have a 2019 iMac running Catalina. Occasionally, when the Mac comes out of sleep, the keyboard is not responsive and a warning appears, telling me the Mac cannot locate a bluetooth keyboard. But my keyboard is directly connected via a USB cable, not via bluetooth. There are no bluetooth keyboards in our household. The list of devices in the bluetooth settings shows a keyboard "Connected - Charged." Is that the source of my problem?

iMac 21.5", macOS 10.15

Posted on Jan 17, 2020 7:16 PM

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Question marked as Top-ranking reply

Posted on Jan 18, 2020 1:12 PM

Please follow and work thru the troubleshooting steps,

at > If your Apple wireless mouse, keyboard, or trackpad isn't working as expected - Apple Support

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5 replies

Jan 18, 2020 5:55 AM in response to Johnb-one

I tried what you suggested. I "disconnected" the keyboard showing in the Bluetooth settings panel, then restarted my Mac. The keyboard simply reappeared.


Previously, when I have gotten the error message saying my Mac was unable to connect via bluetooth to my keyboard, I have turned off the keyboard switch, then turned it back on. The keyboard then worked, but I don't know if that was cause and effect or coincidence.


This is a new Mac, barely a month old. Is it possible the keyboard is faulty?


Bluetooth settings show keyboard--but I don't have a bluetooth keyboard

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