skin irratations and itchy ears from powerbeats pro wireless

Sbbot, I'm about to try out an alternative I discovered recently. It's an earhook design that I hope will hold onto my ears as well as the PBPs and will have comparable or even better sound. I'll report back soon.

Hello I bought mine last summer and am getting the same feeling in ear and the skin irritation (fungus like) around my ear where the hooks lay. I’m actually concerned because I’ve actively clean the buds with 91% alcohol to prevent this very experience. I am going to the doctor to check into it. I hope it doesn’t spread.

I have the same problem. Itchy ears and constant liquid pouring from my ears. Almost like a tap has been turned on. The discomfort is incredible and initially worrying. A response from Apple would be much appreciated

I am having this same issues were ever the rubber that is used is touching my ear so inner ear on both ears and on the back of my right ear. Both areas split and there is a fluid drainage. Has anyone heard from Apple on replacement rubber or something else?

I have a similar problem with my PBP's to the point that I cannot use them anymore. I have subscribed to this forum hoping that Apple will provide a solution to this problem. These are not cheap products that I could just discard and Apple should make good on their warranty and provide a solution or replacement for the benefit if its many customer. I have been a user of Apple products for close to 30 years (since Apple II, etc). They have always been tops on quality. I don't know why they have dropped the ball with this product.

Well Folks, it seems that we're running out of steam on this issue. Fewer people are posting their experiences here, and it looks like we'll never hear from Apple about what the problem is with the PBPs and all the itchiness etc. I guess most sufferers have moved on and found other head/earphones to suit their needs. I'm about to take delivery of a fifth pair of earphones (all from different manufacturers) and I think this latest one might just do the trick for me. It's really too bad that Apple wasn't more forthcoming about the problem, but I guess when a company gets to be so huuuuge, it doesn't feel obliged to be upfront with customers anymore. I've been a loyal Apple guy since 1992, but things have changed over the subsequent decades, and I don't feel as connected to the company as I used to. Disappointing, but that's the way the world seems to be going these days. Good luck everyone!

Well to all, I’ve got the same problem with my earplugs. I’ve had mine for over a year but just the pass 4-5 months my ears are getting iterated with the same symptoms as everyone else. My face swole up this last time so I’m going to the Dr. It took a minute for me to realize it is the earplugs. But I notice it only happens when they are worn. What a waste of money if they can’t be worn.

I bought these on August 19, 2019. I called Apple about them irritating my ears and the drainage it was causing. They suggested I bring them back to Best Buy where I purchased them. Outside of my return date, Best Buy suggested I take them to Apple. The run around begins. I gave up switched to different ear buds and my $249 PBP sat in my nightstand draw, used only 3 times, basically brand new. Im glad more people joined this topic of conversation, I thought I was alone for a long time and it was just me. I am supposed to get a call from the safety team at Apple, hopefully a good resolution comes about and I can update this.

Thanks i_rina. Does this mean that our problem with the PBPs is known and acknowledged by Apple?

I have been working with Brennen from the Apple Support Center. Lets all keep updating this thread to see where we are at with this problem.

I emailed Brennen yoday regarding my issue and I will try calling him tomorrow to see whats going on.

Good luck!

Progress! :)

Have you tried them again? I have had drainage and the skin in and around my ears is broken out and itchy.

Yes. And every time I wear them same result - Drainage And skin irritation.