skin irratations and itchy ears from powerbeats pro wireless

Got mine in November of last year and have the same issues, best headphones ever until I got an eczema like rash and it messed up my ear canal for like a month. Really disappointed because other than that fatal flaw they're great. Does anyone know of any third party rubber tips that don't cause this issue?

Did this solve the problems? I’m trying to spk with Apple about this. But losing the will to live in the process. Never ever had a problem with skin sensitivity or other in ear earphones before ( 30 years plus)

I’m in the process of following my doctor’s instructions.

I've already replaced the tips with the ones from Jabra Elite Sports.

I’ll let you know after a week.

I’m giving it a full week without usage while regularly applying the over the counter cortisone cream.

will see what’s gonna happen after the week.

Thank you please keep us informed. When your doctor tells you there is an issue and to stop using the item then you have to listen. My apple contact came back to say that apples engineers are still looking at the issue.

I sure wish the engineers would give us all an update, and especially would like Apple to publicly acknowledge that this problem exists and that a solution is being sought. I wonder about all those people who have recently bought PBPs or are considering buying them but have no idea that this problem exists. What would Apple have to say to them when it has known about the problem for many months? I reckon Apple should come clean with consumers now rather than waiting until later, because the longer it waits to inform the public, the worse will be the hit to the company's reputation.

I sure wish the engineers would give us all an update, and I would especially like Apple to publicly acknowledge that this problem exists and that a solution is being sought. I wonder about all those people who have recently bought PBPs or are considering buying them but have no idea that this problem exists. What would Apple have to say to them when they first discover the problem, considering Apple has known about the situation for many months? I reckon Apple should come clean with consumers now rather than waiting until later, because the longer it waits to inform the public, the worse will be the hit to the company's reputation.

I think the reason Apple is not giving a great deal of attention to this is because they gonna kill the Beats 🎧 brand all together soon.

And that was their plan from the beginning and one of the reasons they’ve acquired Beats for..

I don’t use my AirPods Pro for workout, thus I didn’t experience any of that with them.

PoweBeats Pro are my go to pods for working out, I use em 5 days a week, 3 hours a day on average, during which I sweat a lot.

My guess is, it’s the sweat this allergic reaction..

As almost everybody in this forum mentioned, they’ve tried to contact Apply customer support at one one point or the other, but the didn’t get anywhere except getting the runaround.

I personally didn’t try to.

However, I’m willing to if they gonna refund me, I’m not even after compensation for medical expenses..etc.

Is anyone still having the same problem? After any use, even just walking the dog, I will develop leaky water like from the ears, and if left alone, it develops a crust like ear wax. What is Apple doing about this? Is this a health issue, and lawsuit coming?

Any update from Apple? I believe this is a major health problem, and there have to be hundreds of thousands PbPro out there.

I just ordered new foam tips, and let us see. BUT this is ridiculous that Apple isn't doing anything about it. At least replace them with updated silicone or different types of tips.

I have the same problem, I purchased the PowerBeats Pro in june 2020 and at first I thought it was just a irritation on one ear, now both ears are irritated. What is the solution, this is unacceptable??

So sad, a great company would admit wrong doings and help their clients, especially if you have more than 100billion of cash sitting on your bank account. Apple is turning in to a classical corporate only focussing on share holders value.

I'm having the same issue with my ears using the The Beats Power Pro. I have tried everything cleaning them with soap and water when after I use them, but still no relief. My ears itch after use and drums get sore, but I am a big fan of Beats and this I'd the first time encountering this and I have to pairs of power Beats wireless and never had this problem. What seems to be the different in materials when making this model? And how can I rectify the issue I have ie...Replacing this product?

onemac, please could you tell me what process you following in order to get a refund? I’ve been having the same issue as others. I’ve been persevering because they are great headphones and cost a lot of money but I cannot tolerate the irritation anymore and cannot continue to use them. Thanks