skin irratations and itchy ears from powerbeats pro wireless

Love them but have the Same problem as the rest with the tips that go in the ears crusty, draining, red and itchy , also the clip that goes behind the ear is very irritated and crusty—actually a line of crusty skin on the back of the earlobes too...trying different ear tips and cleaning the clip with 90% rubbing alcohol. Will see how it goes.

We be continued to update Apple. They are going to return them to Ireland to be looked at. We shall see. I have the same issues with my skin around in and on the ears. No other earphones in 30 years have done this. I’ve taken it up with my Doctor too. He says it’s something they are having to see more of, in , particular apple beats and AirPod pros. I’m on my second change of prescription to deal with this.

Keep this discussion informed of outcomes etc.

I contacted Apple and they’re having me send them in for testing or something. Had the same issues as all of y’all. Just sent them in and they said they’re going to refund me so we’ll see what happens.

I tried new tips and I kept trying to see, new tips did not help. I gave in and contacted Apple last week and opened up a safety report. Sent them photos and waiting for a call back from the case manager about it.

I've had the exact experience as everyone else on this thread with my Powerbeats Pro, though didn't start experiencing a problem until I'd been using them for 6 months or so. I've cleaned them (and the case) regularly with alcohol , so they aren't dirty or causing a bacterial issue. I just figured I was wearing them too much and irritating by ears. SO - I decided to buy an over ear option that gives me the same wonderful performance as the PBP (which are otherwise awesome). I just got a beautiful pair of Beats Solo Pro (matte blue), wore them for the day working and experienced EXACTLY the same problem, though this time on the skin surrounding my ear, everywhere the earcup makes contact with my skin. First time wearing them so not an issue of bacteria. So great - now my face is flaking, on fire itchy and seeping like my ears were and I'm out almost $300.

Has anyone found a solution or something we can do to remove the irritant? I really love the product otherwise, but the rash and pain it causes is not tolerable.

Continue reaching out to Apple. I received a refund for my Pro Beats after 3-4 months. I remained consistent. I also tweeted Beats By Dre on Twitter. These products continue to be sold. I now only wear Apple earphones, wired. 🤦🏽‍♀️ I’m afraid to try anything new.

From what I’ve heard it’s not just PBP issue, AirPods Pro has it too.

Although I didn’t experience it myself with mine.

As for a refund in my case I don’t know if Apple would refund me since my current PBP are warranty replacement.

I had a different problem with mine 2 years ago right after I purchased them and Apple replaced them, that’s when the allergy problem started.

I’m back using mine now guys, without any significant issues.

i followed my doctor’s instructions:

1- stopped using them for a week.

2- used over the counter topical cortisone.

3- replaced the tips themselves with aftermarket generic ones.

4- keep the cortisone handy, whenever I notice any irritation I use it.

best of luck to you all...stay safe.

No solution!

Today I just got the final "sorry, still not our problem" from our caring friends at Apple after opening a case in spring 2020 and having been treated with the "runaround" for almost a year. Spoken to 10 people. Sent bills from 3 doctors visits, descriptions, changed silicone buds to other brands, cleaned them, thuroughly taped the hoop, used creams, the works. No luck, reaction appears within an hour and irritation/scaling remains for 2-3 weeks after I stop using them. So I have stopped permanently. Obviouly the PBP are at fault. It does not feel right to sell them and just forward the problem.

Anyway, first Apple's escalation-"technicians" concluded it was beacuse I "had not cleaned them", then they said I had to "talk to the shop that sold them", now they say "oh yeah, the materials can cause reaction" but that they are not at fault and it has been written on the website that some materials can cause a reaction. (Which means they can do whatever they like and not be blamed since they "warned me".)

These are some aggressive materials. Never had anything remotely similar with any other products. Never been allergic before. And certainly not to any other in-ear headphones, even sweating.

This apple is rotten. Stay away.

Is anyone still having the same problem? After any use, even just walking the dog, I will develop leaky water like from the ears, and if left alone, it develops a crust like ear wax. What is Apple doing about this? Is this a health issue, and lawsuit coming?

I stopped using my PBP and my ears have cleared up ok. I currently have an alternative brand but if they are not charged i wear my Wife's PBP.'s After an hour or two's use - my ears start weeping again. Stop using them and buy another brand and your ear's should heal up.

Any update from Apple? I believe this is a major health problem, and there have to be hundreds of thousands PbPro out there.

I just ordered new foam tips, and let us see. BUT this is ridiculous that Apple isn't doing anything about it. At least replace them with updated silicone or different types of tips.

I finally got my refund after six months of back and forth. They never once mentioned an updated version/replacement/cover option to keep using them.

I really really wish they would come out with a new version because the PBP fit the best of any headphones I've ever tried.

jkg6116, it's not just the tips that are causing the problem. It's the whole body of the PBPs that are bothering people's ears. I'd advise a good look through the posts in this discussion. In other words, changing tips won't necessarily solve the problem.

I have the same problem, I purchased the PowerBeats Pro in june 2020 and at first I thought it was just a irritation on one ear, now both ears are irritated. What is the solution, this is unacceptable??