skin irratations and itchy ears from powerbeats pro wireless

But IC40, is it good to use topical cortisone (even over the counter) on a regular basis?

Well, let's hope it doesn't return very often.

Of course the original advice was to eliminate the source, but I really like my PBP for working out.

I have been experiencing the same thing - ear drainage, skin irritations from using the powerbeats. Apple needs to address this issue before someone develops a non-treatable condition.

Oh awesome! Do tell when you try it. Sounds like we have a huge group that might benefit. I’m shocked to hear of how widespread this is.

No nothing at all…. Clearly not enough people with the issue to worry them which is disappointing as I always considered Apple one of the best customer service companies I’d ever dealt with

Hispluv, please let us know how things work out with Apple. Maybe I should try again soon because it's been a couple of months since I last contacted Apple and perhaps there have been enough additional cases (like yours) since then that they're more likely to do something about it now. We'll see...

Update: Spoke to Ryan and he transferred me to Pat at customer relations and they are going to refund me the money. Shes going to email me a label to return the headset. She said it will take 4-6 wks. We will see.

Add me to the list, i have the exact same reaction as others in post, contacted apple care today was moved to specialist Daniel and waiting for response from "engineering"??? not sure what engineering will do other than verify the product run materials and confirm they used some type of caustic material or coating to get me a refund of the product. I have been to the doctor several times over this and misdiagnosed with infections and other skin diseases. So i have paid office visits and paid for and taken medicine i did not need on top of this. I did not catch on until i had a month long gap in use and my ears finally felt normal. then last night i put one in my left ear to listen to some video online and this morning my ear is swelled up, draining fluid and red and irritated soon to be followed by the chronic flaking dead skin caused by these earphones!!! I am looking for full refund and cost of doctors and meds

DaTrip, going by my own experience I think you will find that Apple will eventually agree to give you a refund. You have the "classic" symptoms and surely by now this problem is well enough known by Apple. Why they still feel they have to refer each case to "engineering" is a mystery. Maybe it's one item on a standard checklist that advisors have to go through as they deal with a problem like ours. To back up my own case, I sent photos and doctor's reports about my ears (your advisor can send you an upload link). I didn't make any claims for medical expenses (in Canada our health care system pays for it all) so I don't know if Apple will refund such costs. Anyway, my advice is to be persistent. Good luck!

I have been dealing with Apple since March and they finally emailed me a return label so I can return my headphones for a refund but I had to contact them to send me another one because it had the wrong address. It had my old address. So this has not been resolved. It makes me laugh cause they keep saying that they have never heard of any other complaints like this.

I've also heard that from several advisors. I know Apple is a huge company, but surely word must get around among the staff. It would be interesting to find out just how many cases like ours there have been, but I guess we'll likely never know.

Thank you for participating in the Apple Support Communities.

I want to make sure you reach the right team for help with your AirPods Pro. I recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Contact Apple Support

I had the exact same problem. I spent a good 15 hours on the phone with their support, sending them photos of the infection of my ears. At the conclusion they agreed to take the earphones back and were to send me materials to do so. Never came. Followed up and was assured they were being sent. Never came. Given the number of complaints you see on the internet about this and the runaround you get from Apple I'm surprised they haven't drawn a class action suit about this--particularly since they're in California, which is a real stickler for hazardous materials in products.

SheenzLP, are you also going to ask Apple for a refund? I admit that it was a lengthy process for me and others above, but perhaps Apple has come to realize how much of a problem this is and has shortened the process. They certainly should do that in my opinion because otherwise the company risks losing the confidence/trust of people like us.