Black bar across bottom of mail display

Question

Level 1

17 points

Black bar across bottom of mail display

Yesterday, my email display started showing a black bar across the bottom, so the displayed list of emails is effectively shorter. No idea why this started happening. Only clue (maybe) is that I was using FaceTime before it started happening, but could just be a coincidence.

I’ve tried rebooting, but it doesn’t help. Another detail: the display is fine when I first open the mail app, then it shrinks up from the bottom pretty quickly, leaving a black space at the bottom.

iPhone 7, iOS 13

Posted on Jan 18, 2020 7:36 AM

Reply

Answer 1

Top-ranking reply

FreddyFreshlegs

Level 1

13 points

Feb 8, 2020 7:25 AM in response to MomSam

I found the cause and was able to fix it.

You have one or more hidden drafts that are waiting to be dismissed. You should be able to see them by starting a reply and dismissing the draft. When you do you should see the other draft panels layered like safari tabs. Dismiss each one and the problem will resolve.

Reply

Answer 2

smlitl Author

Level 1

17 points

Feb 8, 2020 9:10 AM in response to lizingridtietz

I think you have to dismiss the draft by grabbing the little bar at the top of it and swiping down. You will see the header of the new draft at the bottom of the screen. Tap on it.

Now you should be able to bring up each draft in turn and delete them.

Let us know if that works.

Reply

Answer 3

smlitl Author

Level 1

17 points

Jan 19, 2020 9:18 AM in response to smlitl

Well, my phone was having a new issue this morning. It was doing predictive text in Spanish instead of English. So I rebooted again. And...

Everything is fixed! When I started up the Mail app, it showed several open windows, similar to what you would see in Safari. I never saw that behavior before in Mail. I closed them all, and the remaining one fills all the space available.

I can now have more than one window open in Mail, like this:

1)

2)

So, the new window is down at the bottom where that mystery black band used to be.

Reply

Answer 4

MomSam

Level 1

13 points

Feb 8, 2020 3:24 PM in response to smlitl

Yes! That worked! Thank you! (For those needing to do it- make a draft and swipe down without canceling it. It will show other drafts. )

Reply

Answer 5

ChrisJ4203

Level 10

236,279 points

Jan 18, 2020 9:38 AM in response to smlitl

Does this occur with all email accounts you have on the iPhone, or do you only have one? If just the one, have you tried removing the account and then adding it back again?

Reply

Answer 6

ChrisJ4203

Level 10

236,279 points

Jan 18, 2020 7:55 AM in response to smlitl

Can you please provide a screenshot of the behavior?

Reply

Answer 7

smlitl Author

Level 1

17 points

Jan 18, 2020 9:36 AM in response to ChrisJ4203

What do you suggest? As I mentioned, I tried rebooting the phone. Of course, I tried killing off the app. And both. (Btw, it only comes up with the first picture after killing and restarting the app. Otherwise it comes up with the black on the bottom.)

more info: it’s an iPhone 7 running iOS 13.3

Reply