Black screen on Netflix/HBO on Safari

Can someone, for the love of god give me at least some insight on this issue.

I pretty much only use safari to use streaming services since it supports 1080p but for some reason today it stopped working. It only plays sound and the subtitles are there but the screen is black. I'm guessing it is a HDCP issue since this only started happening after I mirrored my display to a projector in college. This problem happens in both my internal macbook display and in an external display (where I've watched netflix before). It happens in both Safari and Safari Technology Preview. I've completely cleared all my safari data already.


My best guess is that when it connected to the projector via HDMI it didn't complete the HDCP handshake and now it's all bugged.


Using a 2018 Macbook Pro 13' Touchbar

MacBook Pro 13”, macOS 10.15

Posted on Jan 18, 2020 9:19 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 18, 2020 11:21 AM

FIXED IT! I just remembered that yesterday Chrome Remote Desktop asked me for permission to be able to Screen Record and that was triggering Netflix/HBO/whatever DRM.

Similar questions

10 replies

Jan 18, 2020 10:57 AM in response to manuelps

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information


Web site version if required.  https://etrecheck.com



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Black screen on Netflix/HBO on Safari

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.