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I can’t unlock an old Apple ID. I don’t have access to the email to validate and the birthday is not mine. Could the account have been hacked and changed? My new iPad keeps asking me to sign in

I can’t unlock an old Apple ID. I don’t have access to the email to validate and the birthday is not mine. Could the account have been hacked and changed? My new iPad keeps asking me to sign in

iPad Air 3 Wi-Fi

Posted on Jan 18, 2020 9:55 AM

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Question marked as Best reply

Posted on Jan 18, 2020 10:37 AM

contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID

3 replies
Question marked as Best reply

Jan 18, 2020 10:37 AM in response to dmisher

contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID

I can’t unlock an old Apple ID. I don’t have access to the email to validate and the birthday is not mine. Could the account have been hacked and changed? My new iPad keeps asking me to sign in

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