Stolen phone
Hi. I recently was robbed of my iPhone XR in Vietnam. I activated lost mode. Since the phone was offline I guess the activation was pending. The phone did get switched on for a while, and the location updated once. Then gearing the data, I erased the phone. Now it is not showing on find my phone. I’m not sure I did the activation lock or if it got completed. Can I use the IMEI and serial number of phone and lock the phone now or can Apple help me do that. Thanks.
iPhone XR