I don't have permission to update iPad.

Experiencing same problem.

Just purchased an iPad Pro 11, straight out of the box. iOS 12 -> iOS 13.3 fails over wi-fi, mobile hotspot, iTunes update due to permission errors.

Did I just buy myself a round trip ticket to the Apple Store?

As I had the same problem with a brand new iPad, I've been talking to the apple support since yesterday, they tried everything I also did find on the net, like checking the hosts file, trying other internet connections, resetting internet settings, but as nothing did work, they told me they would investigate the problem further and contact me again today.

Meanwhile I tried to update/restore some other iPads, OTA as well as with different Macs, and got the same error on every device every time.

Today the support called and informed me that the problem is with the Apple update servers, but should be fixed soon. During the conversation, the download suddenly worked and I could finally update the iPad.

I hope that it works for everyone else now as well.

If it is the Apple update servers causing the issue, then the issue must still be present on some servers because as of 11:15 pm EST, I still cannot connect to the update servers. I suspect I will have to try downloading the appropriate ipsw file and go that route to see if it will allow the ipad to install the update.

Try restarting the computer. Make sure you allow your device to trust the computer. Disable any firewalls, make sure computer and iTunes software are both updated, and you're using a reliable connector. Sometimes you will get that error and the device will still update as long as you see the down arrow being circled at the top. Just be observant. Make sure you allow the device to trust the computer is very important.

Ok, I have same exact issue on iPad Pro 11". Ive been on the phone with Apple Senior Supervisor almost everyday of this past week and screen sharing. the biggest pain in the *** is the supervisor sending all these files she's taken from diagnostic and such and sending to engineers and them responding with 1 'solution' at a time hence the speaking everyday. still no fix. the question I have for the people who said, 'holding the home button', what do you do if the iPad doesn't have one? Im not trying to update my devices as their on iPadOS 13.3 and iOS 13.3. Whats really weird is after this error message for iPad I restored my XS Max without any issues. Then went back to iPad and still had issue. As far as the IPSW file and the holding of shift, or option, or whatever button it was, was the solution the IPSW file and the that, or were these 2 different solutions that im accidentally combining? I don't feel comfortable downloading any files other than Apple directly. but would someone mind explaining in layman's terms what worked for them?

THANK YOU!!!

Power the device on and make sure you give it permission to trust the computer. Force power it off. Then pressing the side button connect the cable but continue pressing the side button until you see the recovery mode screen (cable with itunes icon in the middle)

Then retry. If you get the same issue power your computer off, disable any firewalls. (Make sure phone is disconnected if it gets this far)

Im having the same problem and error code just on an iPhone 6 and an iPhone 6+.

i just opened the phones and theyre both running IOS 8.X.X, ive tried everything and i got nothing.

Im at a loss for words

Hello,

Please refer to the following Apple Support document.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Finally plugged the iPad into a wall charger and updated without using iTunes - no problem.

same issue

iPad - 5th gen

iPad OS - current: 12.2

iPad OS - target: 13.3

MacOS: 10.15

I have tried this as well, it still didn't work.?????

wall charger won't help if you are locked out of your iPad/phone

itunes after restarting the computer finally worked for me too.

Try what user Qbrozen suggested: Using your computer to update, hold down shift as you click the "update" option.

Downloading an OS image from a third party site? Sounds like a great way to get rooted ☠

Anyone have a link to apple image repo?