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Level 1

4 points

Trouble using account recovery

I live in Guinea-Bissau and my previous iphone got damaged and cannot be used, it was the only device I had which could receive verification codes, and I had not updated the verification numbers since arriving here. The problem is now that I cannot sign in to my apple ID on my new device as it is asking for a verification code, and when I attempt to go through account recovery and change the verifiable number to a local number, it says my number is invalid, which it is not. The country code is +245.

How can I recover my account?

Posted on Jan 19, 2020 9:23 AM

Best reply

Eric Root

Level 10

684,177 points

Posted on Jan 19, 2020 9:25 AM

contact Apple ID Support.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Work through the screens to get a chat option.

Apple Support using Twitter

Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.

From the article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID

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Trouble using account recovery

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