You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

shelship Author

Level 1

4 points

My iphone was stolen in France and the thief changed the phone number used for verification .I can't use my apple id because I can't get the verification code. Has anyone had this problem as I'm about to buy a new phone but can't access the cloud.

My friend had her phone stolen in France . The thief was able to change the phone number so that now my friend can't log in using her apple id because the verification phone number has been changed. Has anyone successfully resolved a problem like this? Thanks for the help.

Posted on Jul 17, 2022 12:26 PM

Top-ranking reply

Eric Root

Level 10

684,573 points

Posted on Jul 17, 2022 12:52 PM

See if anything here helps. If necessary, you can use account recovery as explained in the link at bottom of the article.

Verification code - how to get one and sign in with two-factor authentication. *

View in context

My iphone was stolen in France and the thief changed the phone number used for verification .I can't use my apple id because I can't get the verification code. Has anyone had this problem as I'm about to buy a new phone but can't access the cloud.

Similar questions