My Files app icon has disappeared from both my iPad and from my iPhone XR.
When I go to the App Store, it indicates I already have downloaded the app, and if I hit OPEN, the app opens, which isn’t convenient.
I’ve searched my screens to see if it was buried somewhere to no avail. I’ve soft-rebooted the iPad and iPhone and that didn’t work
Where did it go?
iPad Air, iOS 12
No idea where it went, but a simple step in resetting your Home Screen layout should resolve the problem:
Settings > General > Reset > Reset Home Screen Layout
No data will be lost - only your desktop icons will be reset.
I hope this is helpful in resolving your problem.
No idea where it went, but a simple step in resetting your Home Screen layout should resolve the problem:
Settings > General > Reset > Reset Home Screen Layout
No data will be lost - only your desktop icons will be reset.
I hope this is helpful in resolving your problem.
Okay... next steps.
1) Backup your device(s) using iCloud (recommended) or iTunes.
2) Connect your device(s) to your PC/Mac - then initiate a full restore process. This will install a fresh copy of the most recent supported version of iOS/iPadOS - then restore your backup data to the device(s).
https://support.apple.com/en-gb/HT201252
https://support.apple.com/en-gb/HT204184
Thanks for the prompt reply.
Unfortunately, that didn’t work. The Files app icon is nowhere to be seen.
So sorry, did a soft reboot and there was the icon! Thanks for your help!
So your problem is now fully resolved?
Super. I’m delighted that we solved the problem.
Files App Disappeared
