My Files app icon has disappeared from both my iPad and from my iPhone XR.
When I go to the App Store, it indicates I already have downloaded the app, and if I hit OPEN, the app opens, which isn’t convenient.
I’ve searched my screens to see if it was buried somewhere to no avail. I’ve soft-rebooted the iPad and iPhone and that didn’t work
Where did it go?
iPad Air, iOS 12
No idea where it went, but a simple step in resetting your Home Screen layout should resolve the problem:
Settings > General > Reset > Reset Home Screen Layout
No data will be lost - only your desktop icons will be reset.
I hope this is helpful in resolving your problem.
Thanks for the prompt reply.
Unfortunately, that didn’t work. The Files app icon is nowhere to be seen.
Okay... next steps.
1) Backup your device(s) using iCloud (recommended) or iTunes.
2) Connect your device(s) to your PC/Mac - then initiate a full restore process. This will install a fresh copy of the most recent supported version of iOS/iPadOS - then restore your backup data to the device(s).
https://support.apple.com/en-gb/HT201252
https://support.apple.com/en-gb/HT204184
So sorry, did a soft reboot and there was the icon! Thanks for your help!
So your problem is now fully resolved?
Super. I’m delighted that we solved the problem.
Files App Disappeared
