Half my photos/videos won't import from iPhone

Question

Half my photos/videos won't import from iPhone

All of a sudden 2 of my families iPhones (one is an iPhone 7 and the other an iPhone X) are having serious trouble transferring photos/videos into Photos App. I have these phone for years and once every 2-3 months I transfer the photos/videos into my Photos library on my computer (actually I do it to 2 computers so I always have a backup). Last time I did it successfully was November 1st. On January 1st I planned to transfer all remaining 2019 photos/videos so that I could close out my 2019 library (I keep separate libraries for each year). Unfortunately I kept getting error 9937. I tried 2 other Mac computers I have in the house and same problem. Its not consistent, in that sometimes I will try to import and certain files won't transfer, but if I try again (sometimes on the same computer after re-booting, sometimes on one of the other computers) it works.

This is clearly a new problem but I cannot find any info online that indicates what apple did that caused this.

Please help

iPhone X

Posted on Jan 20, 2020 9:14 AM

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Answer 1

Top-ranking reply

mario49

Community Specialist

Jan 23, 2020 8:20 AM in response to iPhonephotoimport

Hey iPhonephotoimport,

If I understand correctly, you are trying to import photos to your Mac but you received an error 9937. Since it happens with some photos but not others, it may be a Library issue. There are a couple things you can try that may be able to help. I would recommend you read these articles and use them to help troubleshoot the issue.

How to use the Photos library repair tool

Get help with the Photos app on your Mac

Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.

Thank you for using Apple Support Communities. Have a good one.

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Answer 2

Jan 25, 2020 3:10 AM in response to mario49

Thanks Mario, but I have tried it on multiple libraries (including new ones I created just to troubleshoot) and in both iPhoto (I still have access to it on my newer Macs because I had purchased an old version from the apps store before it was phased out) and Photos. So unfortunately it doesn’t seem to be as simple as a corrupt library.

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Half my photos/videos won't import from iPhone

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