My Iphone 8 broke so I setup an old iphone 5c while awaiting a replacement of the 8. I setup the old iphone 5c with an old 5c backup from Icloud. Today when I went to setup the replacement iphone 8, setup will only show 5c backups in icloud. I had the iphone 8 backing up regularly. What can I do?
Maybe a dumb question, but were you using the same Apple ID on both phones? On either phone, have you checked Settings>Your Name>iCloud>Manage Storage>Backups to check and see if the backup appears in there?
Maybe a dumb question, but were you using the same Apple ID on both phones? On either phone, have you checked Settings>Your Name>iCloud>Manage Storage>Backups to check and see if the backup appears in there?
yes, same ids. Absolutely no record of it. I actually saw it after my phone broke because I went in to check to see how recent the backup was. It was listed as December 23, 2019. Now not there. Who knows.
Did you try turning off WiFi, restart the phone, turn WiFi on and then look again? I just don’t know where else to look if it isn’t appearing in the settings.
The broken phone has a screen problem. Can't navigate anywhere. Also can not connect to itunes with it.
i know it was set to backup regularly.
Can Apple Support go into icloud and search/restore?
Iphone 8 backups gone from Icloud
