Does anyone know why my free 1 year Apple TV subscription has stopped and I'm now being offered the 1 week free trial and if there's anything I can do about it?
MacBook Pro 13", macOS 10.15
I had stated those directly from the terms, which I will paste for you below. The service launched Nov 1 so the term for claim would still be valid, however you had already used the service for free as part of your student plan, which would officially disqualify you from claiming this offer. You are free to contact Apple support, but it would be completely within their discretion as to whether an exception is granted. Similar situations, for those that had subscribed and then purchased a device, had most turned away due to those terms.
https://www.apple.com/promo/pdf/EN_US_ATV+_Promo_TandCs.pdf
I had stated those directly from the terms, which I will paste for you below. The service launched Nov 1 so the term for claim would still be valid, however you had already used the service for free as part of your student plan, which would officially disqualify you from claiming this offer. You are free to contact Apple support, but it would be completely within their discretion as to whether an exception is granted. Similar situations, for those that had subscribed and then purchased a device, had most turned away due to those terms.
https://www.apple.com/promo/pdf/EN_US_ATV+_Promo_TandCs.pdf
You can go into your account to see all subscriptions associated with your Apple ID. If Apple TV Plus is showing as cancelled then that means you or someone else cancelled the subscription, which will immediately stop the trial.
Thanks, Vizandrew. I have checked my subscriptions and there is no mention of ever having a subscription to Apple TV+. I registered my new device (iPhone) in late October and started watching Apple TV+ when it launched. I did nothing other than click on the desktop icon when I was made aware of it through an email or other advertising which makes me wonder if I even registered for the service in the first place. I've definitely not cancelled a subscription. The only change that has occurred simultaneously on my account is being automatically moved from the student to standard Apple Music subscription because I didn't verify my status in time. I have only used the app on my Mac despite my phone being the new device, could this have affected the 3 month registration period?
Thanks for the clarification! I wish I'd had the foresight to read the small print before accessing the app- I'd definitely have opted for the 12 month free trial. Do you know if there is a way of contacting the apple subscription providers directly in order to clarify my options? I keep going around in circles.
I see. I'll look into my options. Thanks for this info! : )
Apple TV Plus does come for free for those on a student Apple Music plan, which is separate from the 12 month offer. That is what you were accessing, and since you have now been moved to a standard plan you no longer have access to that.
In order to claim the offer you would have to setup your new device (iPhone) and subscribe to Apple TV Plus on that device, which then comes with 12 months free instead of the standard trial. You can then access the service on other devices, but the initial claim needs to be done on the qualifying device. The offer is also only valid for 3 months from purchase date. As per the terms you cannot combine it with another trial or offer so you may no longer qualify and/or have exceeded the time period.
No problem. Just to be clear though, the only option is whether they grant an exception. It’s probably unlikely seeing as you got 2 months, while on your student plan, and even those who had regularly subscribed and had the standard (7 days) trial are typically turned away.
Why has my free 1 year Apple TV subscription suddenly stopped after 2 months?
