User profile for user: GuyAskingQuestionsAboutMacOS
GuyAskingQuestionsAboutMacOS Author
User level: Level 1
19 points

Change Apple password so I can log in from MacBook "settings" so I can clear notification

Every day since catalina my Mac OS settings icon has a red notification dot on it. Users in another forum post stated this probably indicates I need to log in to iCloud via the MacOS Settings interface and answer some questions.


In order to do this I need to know what my password is


Since I don't, I select the RESET PASSWORD function


This sends me a link


I follow the link and enter the new password and click UPDATE


a little "progress" spinner spins for about 0.5 seconds to acknowledge the input and then nothing further happens


furthermore from this point on, Safari is locked, cannot be quit, thus I cannot reboot the computer either without doing a force poweroff


since the macbook doesn't have a power button I also had to research how to force power off


macs are fun

Posted on Jan 21, 2020 10:05 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
685,221 points

Posted on Jan 21, 2020 10:10 AM

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information


Web site version if required.  https://etrecheck.com

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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
685,221 points

Jan 21, 2020 10:10 AM in response to GuyAskingQuestionsAboutMacOS

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information


Web site version if required.  https://etrecheck.com

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Change Apple password so I can log in from MacBook "settings" so I can clear notification

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