I am not able to update apps and receive the following message “cannot be updated because it was refunded or purchased with a different Apple id’
i have no knowledge of this.
any assistance would be much appreciated.
iPad Pro 12.9-inch, 3rd Gen, Wi-Fi, Cell
Have you tried signing out of the App Store/iTunes and back in?
One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID.
Have you tried signing out of the App Store/iTunes and back in?
One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID.
Yes I have. It is actually my husbands iPad and I wasn’t sure if somehow he has become connected to my apps but I cannot see that has happened. I have shut everything down and rebooted but still no joy
Seeing that these are free apps deleting them and reinstalling should work. This is the second complaint in two days (that I have seen) of free apps giving that message. The other OP deleted and reinstalled without any issues.
How can you find out which Apple ID was used to install an App? The Purchases list will only show those purchases made by your currently logged in user. I have an App which won't update, whose data I want to keep, but I don't know which ID was used to purchase it.
Also, this issue seems to be new: the app in question would update without issue in the past. So what changed? It would be great if this pesky message would say which ID was used. After all it's on your device.
Have you tried having your husband sign into his ID to see if the apps will update? If they do, try setting up Family Sharing.
To check the purchases history of another Apple ID, you need to log in with that Apple ID.
Yes, but which one? I’m not interested in knowing what I’ve purchased, but in knowing, for a particular application, which id I should use to update it.
There isn't a simple way to check which ID purchased which download. You have to check the purchase history of each ID.
Problem updating apps
