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No access to old phone # to verify Apple ID log-in

I changed my phone number unexpectedly & reset all settings on my iPhone (in order for the new number to update on my phone).. I was forced to create a new iCloud/Apple ID account to set up my phone because I cannot log into my previously used Apple ID without entering a verification code that would be sent to my old/deactivated phone number.


I have the password to the account and have access the email associated with it however I am not able to log in anywhere without being prompted for a verification text to my old phone #. How can I get around this? I just want to get into that old Apple ID account to cancel the subscriptions I had so I won’t keep getting charged :(

iPhone 7 Plus, iOS 13

Posted on Jan 21, 2020 5:39 PM

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Question marked as Top-ranking reply

Posted on Jan 21, 2020 5:44 PM

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication

1 reply

No access to old phone # to verify Apple ID log-in

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