the device is unreachable

"The device is unreachable" pops up when transferring photos and videos to a pc, 3 different pc's and three different i phones to be exact (7, 8, 8 plus). It is not one of the numerous cables tried, nor the photo setting TRANSFER TO MAC OR PC being either Automatic or Keep Originals. PC and drivers were checked out by Microsoft and all is good, they say it is an apple issue. Apple store employees can offer no solution. Apple support, 4 hours later and a complete scan of my computer have ceased all contact. This issue is all over the internet. Help Apple. I can air drop my photos to my old I Phone 6, ios 12.4.4 and it will never get that error copying those photos and videos, however, since Apple decided the default setting for pictures was HEIC and not jpeg, a pc cannot even read the photos air dropped to an old I Phone. This is an apple issue that need to be rectified. I should be able to plug my phone into a computer, any computer and it should communicate. HELP apple. Help!

iPhone 8 Plus

Posted on Jan 21, 2020 9:02 PM

Reply
1 reply

Jan 22, 2020 12:50 AM in response to Ineedhelpapple123

Sharing this media

iCloud Photos preserves media in its original format, resolution, and frame rate. If your device can't fully view, edit, or duplicate HEIF or HEVC media in iCloud Photos, or displays it at a lower resolution, upgrade to iOS 11 or later or macOS High Sierra or later.

When you share media using other methods, such as AirDrop, Messages, or email, it might be shared in a more compatible format, such as JPEG or H.264, depending on whether the receiving device supports the newer media format.


Converting this media

You can convert HEIF and HEVC media by exporting to a different format from an Apple or third-party app. For example:

  • If you open an HEIF image in Photos or Preview on your Mac, you can choose File > Export, then choose a format such as JPEG or PNG before saving.
  • If you open an HEVC video in QuickTime Player on your Mac, you can choose File > Export As, then save to H.264 by making sure the HEVC checkbox isn’t selected.


Importing this media via USB

When you import HEIF or HEVC media from an attached iOS device to Photos, Image Capture, or a PC, the media might be converted to JPEG or H.264.

You can change this import behavior in iOS 11 or later. Go to Settings > Photos. In the TRANSFER TO MAC OR PC section, tap Keep Originals to prevent the media from being converted to JPEG or H.264 when importing. 


Capturing this media

When using iOS 11 or later, the following devices can capture media in HEIF or HEVC format. Other devices can view, edit, or duplicate this media with limitations, if using iOS 11 or later or macOS High Sierra or later.


Though capturing in HEIF and HEVC format is recommended, you can set these devices to capture media using the older formats, which are more broadly compatible with other devices and operating systems:

  1. Go to Settings > Camera.
  2. Tap Formats.
  3. Tap Most Compatible. This setting is available only on devices that can capture media in HEIF or HEVC format, and only when using iOS 11 or later.
  4. All new photos and videos will now use JPEG or H.264 format. To return to using the space-saving HEIF and HEVC formats, choose High Efficiency.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

the device is unreachable

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