iCloud Files Sync Stuck

Hi, Harrie!

Thanks for visiting the Apple Support Communities. I see that you are having trouble with your iCloud syncing with your Mac. I'm happy to help!

Based on what you've described, I'd suggest going through the following steps to troubleshoot:

1. Make sure you are not low on iCloud storage: Manage your iCloud storage - Apple Support.
2. Relaunch finder: How to force an app to quit on your Mac - Apple Support.
3. Restart your Mac: How to turn your Mac on or off - Apple Support.
4. See if the sync works in safe mode: Use safe mode to isolate issues with your Mac - Apple Support.
5. See if you're able to sync in a new, test user: How to test an issue in another user account on your Mac - Apple Support.

Cheers.

Hi there, it seems many users are having iCloud issues after updating to Catalina. I have tried all of the above steps, as well as trying them during a call with Apple Support directly, where eventually I was transferred to a senior tech advisor with Apple. After three hours on the phone on Friday, we gave up, and the advisor was supposed to call me back today (Monday) at 10am - however nobody has called me.

Why is my iCloud not working or syncing? How can this get resolved as soon as possible? Thank you.

Try going to System Preferences/iCloud (Apple ID for Catalina) and stop iCloud Drive syncing by unchecking the box. Wait a couple of minutes, then check syncing. Allow time for the sync to complete.

Last resort  - have you tried signing out of iCloud and then sign back in?