Apple Watch S5 can`t make calls away from iPhone

I have an Apple Watch S5 with cellular plan, Wi-Fi calling enabled, but the watch does not make or receive calls nor info when away from the iPhone. It has only done it one time and then never again. I have read a lot of the Q&A, but nothing helpful. My Do Not Disturb is not on, the network buttons changes to white, I tried using only the cellular plan 3 green points appeared (good signal), no wi-fi connection, but still no contact was available to make calls. Even when I tried, the call failed. All the support given in the various similar questions showed regular information, but nothing worked for me. I am able to make and receive calls when my iPhone is close, but as soon as it gets out of range, my watch stops receiving the same info and does not make / receive calls.


Anyone to help with extra information?

Apple Watch

Posted on Jan 22, 2020 4:12 PM

Reply

Similar questions

1 reply

Jan 26, 2020 10:02 AM in response to edicarahy

Hello edicarahy,



Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are unable to make phone calls from your Apple Watch when you iPhone isn't with you. To help with this, make a backup of your iPhone and then reset the network settings on your iPhone, and then test your issue again and make sure the iPhone is powered on when you test again:



How to back up your iPhone, iPad, and iPod touch

Transfer photos and videos from your iPhone, iPad, or iPod touch

Return iPhone settings to their defaults

Use your Apple Watch without your iPhone nearby



Next, unpair your Apple Watch from your iPhone, which will create a backup of your Apple Watch in the process, and the setup your Apple Watch again, and make sure to not apply the backup temporarily, and test your issue again with Apple Watch setup as new:



Unpair and erase your Apple Watch

Set up your Apple Watch



Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Watch S5 can`t make calls away from iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.