You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

CharPatton1 Author

Level 1

14 points

mophie wireless charging pad doesn't work

Hi:

Just bought this for $39.95 directly from Apple, #409903454.

It doesn't seem to work. We plugged the brick into a 120V AC source, and the cable into the black disc. The LED doesn't light on it. When we put our new AirPod Pro case on it nothing lights up either.

Can't figure how to contact apple directly for advice. Can't find any real instructions or troubleshooting literature; the paper that comes with the product just has a diagram to show how to plug it in.

Wasted too much time on a simple device like this. Frustrated that APple doesn't seem to have an easy way to contact them for help.

Any advice would be most greatly appreciated! Thank you.

Posted on Jan 25, 2020 1:29 PM

Top-ranking reply

deggie

Level 10

167,327 points

Posted on Jan 25, 2020 4:59 PM

Click on the Contact Support link at the top right of this page.

View in context

mophie wireless charging pad doesn't work

Similar questions