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I am trying to create an apple ID for my son, who is 12, and every time I try and create one through the Family Sharing function on Mac or iPad, , it won't let me create an ID. It says;

"to create an account for a child, you must verify that you are an adult using a valid credit or debit card. Update your information on iTunes"


I have a valid payment method, and I've updated it several times, so I'm confused as to why it won't accept it. It's quite frustrating.

Posted on Jan 26, 2020 2:18 AM

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Question marked as Top-ranking reply

Posted on Jan 26, 2020 7:10 AM

If you are following the steps in the article below and are having problems, contact Apple ID Support.


Family Sharing and Apple ID for your child


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  

1 reply
Question marked as Top-ranking reply

Jan 26, 2020 7:10 AM in response to GeoffTC1982

If you are following the steps in the article below and are having problems, contact Apple ID Support.


Family Sharing and Apple ID for your child


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  

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