You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

What if deleting the file doesn’t work? Happened to me.

Deleting the update file doesn’t work for me like it says in the title. when I try to update my Apple Watch it doesn’t work...

Apple Watch Series 3, watchOS 5

Posted on Jan 26, 2020 7:52 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 29, 2020 10:58 AM

Hi Adam-120,


Thanks for the post. If I understand correctly, you're having some issues updating your Apple Watch and the issue persists after you've deleted the update and tried again. Is that right?


What exactly is happening when you try updating? This resource has some great information for reference: Update your Apple Watch. Have you covered both the "Check compatibility with watchOS 6" and "Before you begin" sections? Also, have you covered each step under the "If you need help updating" section?


Also, which Apple Watch and iPhone models are you using?


If you review the sections above and verify you've covered all of the steps there, please reply back with the answers to the above questions and the community might be able to further help.


Take care.

Similar questions

2 replies
Question marked as Top-ranking reply

Jan 29, 2020 10:58 AM in response to Adam-120

Hi Adam-120,


Thanks for the post. If I understand correctly, you're having some issues updating your Apple Watch and the issue persists after you've deleted the update and tried again. Is that right?


What exactly is happening when you try updating? This resource has some great information for reference: Update your Apple Watch. Have you covered both the "Check compatibility with watchOS 6" and "Before you begin" sections? Also, have you covered each step under the "If you need help updating" section?


Also, which Apple Watch and iPhone models are you using?


If you review the sections above and verify you've covered all of the steps there, please reply back with the answers to the above questions and the community might be able to further help.


Take care.

What if deleting the file doesn’t work? Happened to me.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.