You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Left Airpod Disconnect at 80% battery level , no help even after reset 🥺

My left airpod disconnects without giving me the low battery sound and it disconnects while still having 80% of battery life ? every one suggesting reset using 30s back button hold method, did that 4-5 times but no solution.


Posted on Jan 26, 2020 8:25 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 27, 2020 2:55 AM

If you have already reset the device 4-5 times, let's do a deeper hard-reset once more and then I can advise you that maybe it's the other device (your iPhone or whatever you are using) that is the problem... So, if the reset below doesn't work, I advise you to backup to iCloud or to your Mac/PC and then plug your iPhone in and open iTunes (PC) or Music (Mac) and Restore the device. And then restore from the backup... and then start the steps below over again.


If it STILL doesn't work, contact Apple Support below. Or you can choose to contact them before restoring your iPhone if you believe the AirPods are the issue itself.


Try a full re-pair, reset, and try again.


Start with Unpairing/"Forgetting" the Device:

Settings > Bluetooth > Airpods > Forget this device. Confirm it.


Put both Airpods in their case, charge them via Lightning for a few minutes (or preferably until the case is 100%). Unplug them. Open the case and hold the button on the back of the case for 15+ seconds or until the light flashes white. Hold them near your iPhone and see if the pairing screen comes up and pair them. If not, repeat until it does. But if you can't see the screen pop up, then manually pair within Bluetooth.


If it doesn't work, open a case with Apple Support here: https://support.apple.com/airpods


Also please let me know the Firmware Version if it doesn't work:

Settings > General > About > AirPods > Firmware Version


1 reply
Question marked as Top-ranking reply

Jan 27, 2020 2:55 AM in response to vKeySheoran0007

If you have already reset the device 4-5 times, let's do a deeper hard-reset once more and then I can advise you that maybe it's the other device (your iPhone or whatever you are using) that is the problem... So, if the reset below doesn't work, I advise you to backup to iCloud or to your Mac/PC and then plug your iPhone in and open iTunes (PC) or Music (Mac) and Restore the device. And then restore from the backup... and then start the steps below over again.


If it STILL doesn't work, contact Apple Support below. Or you can choose to contact them before restoring your iPhone if you believe the AirPods are the issue itself.


Try a full re-pair, reset, and try again.


Start with Unpairing/"Forgetting" the Device:

Settings > Bluetooth > Airpods > Forget this device. Confirm it.


Put both Airpods in their case, charge them via Lightning for a few minutes (or preferably until the case is 100%). Unplug them. Open the case and hold the button on the back of the case for 15+ seconds or until the light flashes white. Hold them near your iPhone and see if the pairing screen comes up and pair them. If not, repeat until it does. But if you can't see the screen pop up, then manually pair within Bluetooth.


If it doesn't work, open a case with Apple Support here: https://support.apple.com/airpods


Also please let me know the Firmware Version if it doesn't work:

Settings > General > About > AirPods > Firmware Version


Left Airpod Disconnect at 80% battery level , no help even after reset 🥺

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.