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FaceTime unavailable

I have everything downloaded but none of my contacts have FaceTime available. Am I missing a setting somewhere?

iPhone XS

Posted on Jan 27, 2020 1:46 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 30, 2020 9:09 AM

Good day, Mamawuf.


FaceTime is an important feature, so I’m happy to help figure out why you are unable to use it with your contacts. 


To start, please ensure that FaceTime is supported in your region: Wireless carrier support and features for iPhone.


If so, work through the steps shown, here: If you can't make a FaceTime call on your iPhone, iPad, or iPod touch.


If the issue persists, consider answering the following questions.


  • Has FaceTime ever worked?
  • If so, do you recall making any changes around the time it stopped?
  • Are you able to use FaceTime on any other device?


All the best. 

3 replies
Question marked as Top-ranking reply

Jan 30, 2020 9:09 AM in response to Mamawuf

Good day, Mamawuf.


FaceTime is an important feature, so I’m happy to help figure out why you are unable to use it with your contacts. 


To start, please ensure that FaceTime is supported in your region: Wireless carrier support and features for iPhone.


If so, work through the steps shown, here: If you can't make a FaceTime call on your iPhone, iPad, or iPod touch.


If the issue persists, consider answering the following questions.


  • Has FaceTime ever worked?
  • If so, do you recall making any changes around the time it stopped?
  • Are you able to use FaceTime on any other device?


All the best. 

FaceTime unavailable

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