You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I wonder if there are other people that are having this issue.
I think, ever since I upgraded to catalina, my touch ID does not work. I set it up and then when I wake up my macbook pro the next day then the touch ID configuration is gone or deleted and I have to enrol again.
This is very frustrating. Anyone else had/have this issue?
Thanx
Regards
Richard
MacBook Pro 15", macOS 10.15
Hey there dracosveen,
Thanks for reaching out to Apple Support Communities. I understand you’re having issues with Touch ID on your Mac. I’ll be happy to help.
Have you tried restarting or taken any other steps for this? If not, start by powering your Mac off and back on:
How to turn your Mac on or off
If the issue continues, do an SMC and NVRAM reset on your Mac and test again:
How to reset the System Management Controller (SMC) on your Mac
Reset NVRAM or PRAM on your Mac
Also, test this in a new user account as well and see if the issue continues there. This can further isolate the cause of this:
How to test an issue in another user account on your Mac
Let me know if these steps help.
Hey there dracosveen,
Thanks for reaching out to Apple Support Communities. I understand you’re having issues with Touch ID on your Mac. I’ll be happy to help.
Have you tried restarting or taken any other steps for this? If not, start by powering your Mac off and back on:
How to turn your Mac on or off
If the issue continues, do an SMC and NVRAM reset on your Mac and test again:
How to reset the System Management Controller (SMC) on your Mac
Reset NVRAM or PRAM on your Mac
Also, test this in a new user account as well and see if the issue continues there. This can further isolate the cause of this:
How to test an issue in another user account on your Mac
Let me know if these steps help.
Hello,
Thank you for the reply.
It seems that the NVRAM reset was the solution. I haven't had a problem since I did that.
Thank you
Touch ID not working
